Service – support of IDM and AM

Service – support of IDM and AM

Support for the implementation of Sun Identity Manager and Sun Access Manager


The objective of the support is to ensure the trouble‑free operation of the Identity Manager and CzechPoint Identity Manager applications. This includes:

  • Automatic processes
  • Administrators interventions
  • Small operational adjustments
  • Methodical consultations
  • Repairs in the event of failures

Besides IDM, Single Sign On and access management with the use of the Sun Access Manager are supported. Supported functionalities:

  • Unique access point to the Czech Post portal (client zone)
  • Ensuring Single Sign On for other applications (access management)
  • Ensuring authentication for other applications (permission management)

Furthermore, Sun Portal (infrastructure portal) and SUN One mail server are supported.

The support is ensured 24/7 with a guaranteed response time of 2 hours.

During working hours, the customer submits his requirements through the AMI helpdesk, where all requirements and their solutions are registered.

Outside working hours, the customer can use the telephone hotline, where the operator assesses the requirement and, in the event of a serious breakdown, hands over the requirement to a specialist for it to be resolved.


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  • MySQL

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