Administration and Support

The moment of deployment is the beginning of an important period during which the new systems and applications have to fulfil the objectives for which they have been designed and confirm the rightness of the investments in them. Reliable operation is often a prerequisite of the functionality of the critical business processes of the company.
Ensuring quality and the reliable support of information systems is one of the key tasks preceding their deployment as well as during their operation.
AMI Praha offers services of this kind by means of its specialized service section. For many years, our service specialists have occupied themselves with the support and maintenance of the information systems of our customers. We lay significant stress on the quality of their outputs. Their full substitutability is also ensured so that the customer is not influenced by any fluctuations in the quality of the provided services. Our goal is long‑term quality and reliable service.

Supported technologies

We focus on services in the following areas:

Support of applications on Java (J2EE) and PHP platforms with databases MS SQL, Oracle, IBM DB2, MySQL, etc.
Support of solutions for Identity & Role Management
Support of portal solutions
Support of DMS solutions

As part of an individual solution we are also able to offer support for other technologies.

Services within administration and support

Typical activities within administration and support include:

Correction of application faults in accordance with guaranteed conditions
Maintenance of documentation
Manual monitoring of selected important functions
Automatic monitoring
Data updates (particularly in the case of a website service)
Consultations with the customer’s employees in the event that the customer partly ensures the support of the system (application) on his own
Small developments – slight changes (adding functions, changes in appearance, etc.)